Returns & Exchanges

At Mokwheel, we are committed to ensuring your ride is nothing short of exceptional. If your e-bike doesn't meet your performance expectations, we offer a 14-day return window for items in new, unused condition with original packaging.

1

Initiate Your Request

Contact our support team within 14 days of delivery to obtain a Return Merchandise Authorization (RMA) number and detailed shipping instructions.

2

Package Your Gear

Securely pack the e-bike and all original accessories in the original box to ensure the product remains protected during transit.

3

Ship It Back

Affix the provided shipping label to your package and drop it off at the designated carrier location; please note that return shipping fees may apply.

4

Inspection and Refund

Once our technicians verify the condition of the returned item, we will process your refund to the original payment method within 7-10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing