Frequently Asked Questions

Everything you need to know about your Mokwheel e-bike experience.

How long does it take for my Mokwheel e-bike to ship?

Orders are typically processed within 1-2 business days. Once shipped, delivery via FedEx or UPS Ground usually takes 3-7 business days depending on your location within the continental United States.

What is the return policy for Mokwheel products?

We offer a 15-day return policy for unused bikes in their original packaging. Please note that a restocking fee may apply, and the customer is responsible for return shipping costs unless the product is defective.

Do Mokwheel e-bikes come with a warranty?

Yes, every Mokwheel e-bike is backed by a 2-year limited manufacturer warranty that covers defects in materials and workmanship, including the motor, battery, and frame.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and offer flexible financing options through Klarna or Affirm to make your purchase easier.

How difficult is it to assemble my new e-bike?

Mokwheel bikes arrive approximately 85% pre-assembled. We provide a comprehensive toolkit and a step-by-step assembly video that allows most riders to complete the setup in about 30-45 minutes.

Is the battery removable for charging?

Yes, all Mokwheel models feature a high-capacity lithium-ion battery that is both integrated for aesthetics and fully removable for convenient indoor charging and security.